How can we help?
A few clear answers before you send your first invoice.
Get a useful first report
Choose 2–5 invoices from one supplier, on different dates. Look for invoices with some of the same items. Make sure the supplier name, dates, quantities, pack sizes, and prices are readable.
Add an agreed price list or quote if you have one. It helps distinguish a price change from a billing discrepancy.
Start a free checkWhat invoices do I need for the free check?
Choose 2–5 invoices from the same supplier, dated on different days, with items that repeat. One invoice cannot show a price change. An agreed price list or quote is optional and does not count toward the five invoices.
How do I send you invoices?
For a free check, upload PDFs or clear photos. With a subscription, you can also forward invoices to your restaurant’s own BillLookout address.
Will you email my vendors without asking?
No. The default is drafts only. You approve the first message. With a subscription and automatic mode, BillLookout can send up to two reminders, 72 hours apart. Replies or a pause stop reminders. Messages clearly identify BillLookout as your restaurant’s assistant.
Does a higher price mean I was overcharged?
No. We distinguish historical price changes from differences against a confirmed agreed price. Unclear items are marked for review.
Is a promised credit the same as money recovered?
No. A promise stays a credit expected until you review and confirm the matching credit memo. A vendor credit is not necessarily a cash refund.
What happens at the monthly limit?
Your plan includes 100 invoices per billing month. We warn you at 80. After 100, new documents wait for the next billing period. We do not charge extra without your agreement.
How do I cancel?
Open Billing in your workspace to manage or cancel your subscription through Stripe.